Service Support Team Leader
Location: Hà Nội
Published date: 2018-06-08 03:46:21

What we can offer:
- Bonus based performance
- Healthy Insurance
- 12 days paid leave

Job description:
• Organise ITSS team.
• Team chart and acquire team
• Build and Implement ITSS system.
• IT Service Catalog
• IT ServiceDesk system.
• SLA
• Processes
• Operate the ITSS system.
• Receive and Coordinate all of IT requests/incidents.
• Monitoring & Reporting status of requests/incidents.

Job requirements:
Qualifications & Experience
- University, College degree in Computer/Management Science.
- IT service oriented mindset with at least 3 years experience in the same possition.
- Experienced in implementing ITSM system.
Knowledge and Skills
- ITSM framework: ITIL, COBIT
- Leadership skills
- Organisation and time management skills
- Interpersonal and communication skills
- Other Skills: Training, Reporting, Presentation skills.
Language
Fluently communicate in English.

 
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