Service Support Team Leader
Location: Hà Nội
Published date: 2018-10-08 10:31:30
What We Can Offer:
- Bonus based on performance
- Premium healthcare plan for you
- 12 days full paid leave
Organise ITSS team.
- Team chart and acquire team
Build and Implement ITSS system.
- IT Service Catalog
- IT ServiceDesk system.
Operate the ITSS system.
- Receive and Coordinate all of IT requests/incidents.
- Monitoring & Reporting status of requests/incidents.
Qualifications & Experience
- University, College degree in Computer/Management Science.
- IT service oriented mindset with at least 3 years experience in the same possition.
- Experienced in implementing ITSM system.
Knowledge and Skills
- ITSM framework: ITIL, COBIT
- Leadership skills
- Organisation and time management skills
- Interpersonal and communication skills
- Other Skills: Training, Reporting, Presentation skills.
- Fluently communicate in English.
Our recruitment info:
Headquarter Office: No. 7 Chua Boc Str., Dong Da Dist., HN