Service Support Team Leader
Location: Hà Nội
Published date: 2018-10-08 10:31:30

What We Can Offer:
- Bonus based on performance
- Premium healthcare plan for you
- 12 days full paid leave

Job description:
Organise ITSS team.
 - Team chart and acquire team
Build and Implement ITSS system.
 - IT Service Catalog
 - IT ServiceDesk system.
 - SLA
 - Processes
Operate the ITSS system.
 - Receive and Coordinate all of IT requests/incidents.
 - Monitoring & Reporting status of requests/incidents.

Job requirements:
Qualifications & Experience
 - University, College degree in Computer/Management Science.
 - IT service oriented mindset with at least 3 years experience in the same possition.
 - Experienced in implementing ITSM system.
Knowledge and Skills
 - ITSM framework: ITIL, COBIT
 - Leadership skills
 - Organisation and time management skills
 - Interpersonal and communication skills
 - Other Skills: Training, Reporting, Presentation skills.
 - Fluently communicate in English.

Our recruitment info:
Headquarter Office: No. 7 Chua Boc Str., Dong Da Dist., HN