• How can I use data service?

    Data service is automatic activate and the Vietnamobile internet configuration has been set up as default. Moreover, the default internet configuration has been set up for all customers' handset. So, please turn on mobile data on your phone and enjoy 3G service.
    You can register any data packs to save your account balance.

  • How to configure Vietnamobile 3G setting?

    Before configuring setting for Vietnamobile 3G, please check model and operating system of your mobile phone. Please try to access to internet to see whether your device is supporting or not.
    To receive auto configuration for Vietnamobile 3G, please SMS “GPRS” to 223 and follow instructions to get configured
    For mobile phones using IOS, Andriod 4, Andriod 2.3, Window Phone, the configuration cannot be completed automatically. Please follow below steps for manual setting:

    • For IOS: Go to Settings > General> Network > Cellular Data Network – please input Internet for APS, leave blank for other fields.
    • For Andriod version 4: On home screen press Menu > settings >Wireless controls > Mobile networks > Access Point Name, then press Menu and select New APN> select Name to input: Vietnamobile, press ok> select APND and input: internet then press ok – leave blank for other fields. Press Menu, select save – then press round button next to Vietnamobile word to access to internet – Press Home to complete configuration setting process.
    • For Andriod version 2.3: Select Setting> Wireless&network> Mobile Network settings> Access Point Names – at Name input: vietnamobile and at APN input: internet - leave blank for other fields.
    • For Window Phone: Select Cellular> Data connection > on – Go to menu and select Network Setup – Press … at right corner of screen and select Add apn- Input internet for APN - leave blank for other fields – tick at  Make this my current APN to activate configuration
    After configuring Vietnamobile 3G-GPRS successfully, you can access to internert now. For more benefits and convenience, you can register our most valuable 3G data packages like D3, D5, D90, VEasy, VFlex, M10, M40, M70, M90, M125, M200.

  • Is data speed of Vietnamobile's data service good?

    Vietnamobile' s data service will cover the whole country at the end of 2017. Currently, customers in provinces and cities having high population density have been served for quite a long time. Vietnamobile data speed can reach 42.1 Mbps - the highest speech at the moment. Thus, all basic or advance demand on data will be met.

  • Current 3G network coverage of Vietnamobile?

    All customers in provinces and cities having high population density have been served 3G service. To know more about Vietnamobile 3G network coverage, please feel free to contact 789 (free of charge).
    Just click mobile data button on your screen and enjoy the service.

  • Which data pack(s) should I register?

    Based on your usage, please choose on of the below data packs:
     */ Reading articles & watch low-capacity videos in short time: D3 pack
     */ Reading articles only in short time: D12 pack
     */ Frequently reading articles: M10 or M25 pack
     */ Frequently reading articles & watch  low-capacity videos: M40 or M70 pack
     */ Frequently & variety data usage: M90, M125 or M200 pack

  • Please me some information of Vietnamobile's data packs.

    The details of Vietnamobile's data packs are as follow:
    */ D3 pack: 3,000vnd/ day - 2GB/ day
    */ D5 pack: 5.000đ/ day - 4GB/ 24h
    */ D90 pack: 90.000đ/30 days - 4GB/ day
    */ vEasy package: 50.000đ/30 days - 2GB/ day
    */ vFlex package: 15.000đ/ 2GB/30 day; automatically buy more after 2GB for $ 15,000 / 2GB
    */ M10 pack: 10,000vnd/ 30 days - 1GB & data usage from 0 - 6 am in high speed is free of charge.
    */ M40 pack: 40,000vnd/ 30 days - 4GB,  free data usage from 0 - 6 am in high speed & unlimited 2G.
    */ M70 pack: 70,000vnd/ 30 days - 8GB,  free data usage from 0 - 6 am in high speed & unlimited 2G.
    */ M90 pack: 90,000vnd/ 30 days - 12GB,  free data usage from 0 - 6 am in high speed & unlimited 2G.
    */ M125 pack: 125,000vnd/ 30 days - 20GB,  free data usage from 0 - 6 am in high speed & unlimited 2G.
    */ M200 pack: 200,000vnd/ 30 days - 40GB,  free data usage from 0 - 6 am in high speed & unlimited 2G.
    Please compose DK to 345 to activate our data packs.

     

  • How can I check the remaining data balance?

    You can check the information in the homepage of this app or just press *101#OK

  • After the data capacity is run out of, how does it cost?

    If you register D3/ D12/ M10 pack, it cost only 25vnd/ 50KB to the expiate date. If you register other pack, it is free if charge for all data access.

  • Have Vietnamobile got 4G service?

    Vietnamobile has been allowed to provide 4G service at the beginning of 2018

  • How can I check which service I am using and how to cancel them?

    - To check which service you have been using in the last 2 weeks:
    Send KTDV to 555
    - To cancel all services:
    Send HUY TBDV to 555

  • How can I turn off popup SMS on screen?

    This is Flash SMS popup to present Live News services. To turn off this popup:
    Send HUY to 2230

  • Could you give me some information about Ring back tone service?

    Only 9000vnd/ month, customer will enjoy Vietnamobile happy ring service for 30 days:
     * Register: send DK HR to 123
     * Search songs' code: send TIMTEN <name of songs> to 2345 or access link (http://happyring.vietnamobile.com.vn/media/lookupNewSong.action?name=module.fav.newsong)
     * Buy new songs: send MUA <mã số> to 2345 only 3,000 vnd - 5,000vnd per song

  • I want to check the number of content provider services I registered?

    To check list of the service you register, please *555#OK
    To cancel any service, kindly send HUY TBDV to the number of content provider.

  • Could you give me some information about Missed call alert service?

    Vietnamobile has provide missed call alert to serve your demand. There are 2 packs for this service
     * Basic pack: 6,000vnd/ month, please send DK MCA to 2626
     * Advance pack: 9,000vnd/ month, please send DK MCAB to 2626
    If you register the advance pack, you will receive a notification about your friends/ vendors turned on their phone or back in the covered zone.

  • Could you give me some information about Money/ balance transfer service?

    Of course we have. Only 1,000vnd per transaction, customers can transfer their core balance to other Vietnamobile phone number. The syntax as follow:
     * Register: send CT ON to 121 (free)
     * Balance transfer: send CT <phone number> <Money> to 121
     * Reset password: send MK to 121 (free)
    Note:  1,000vnd ≤ transfer balance ≤ 50,000vnd

  • Could you give me some information about Voice mail service?

    This service help you to record all voice message if you cannot pick up any calls. Please send DK VM to 123 to register , the fee is 6,000vnd/ month

  • What is MOOV?

    MOOV is wonderful music application allow VNM customers listening to copyright songs and provides customers more than music experience with special offer from other brand and music event to allow customers have more exciting experience with music. Especially, you can have variety of discount 5% - 20% voucher in many shops.
    Below is necessary syntax:
     * Daily pack: send DK MV1 to 345 (2,000vnd/ day)
     * Weekly pack: send DK MOV7 to 345 (5,000vnd/ week)
     * Monthly pack: send DK MV to 345 (30,000vnd/ month)

  • How can I download & use MOOV app?

    * Step 1:
        + Iphone/ Ipad: go to App store and search for MOOV
        + Android: go to CH Play and search for MOOV
     * Step 2: sign up with Vietnamobile number

  • Could you give me some information about Call blocking service?

    Vietnamobile would like to introduce you Call blocking service. It helps you to block unwanted phone numbers There are 2 packs in this service:
     * Basic pack: block 10 numbers. Send DK CB to 345 (6,000vnd/ month)
     * Advanced pack: unlimited blocking numbers. Send DK CB VIP to 345 (9,000vnd/ month)

  • Which international pack should I register? I often make international voice calls.

    There are some suggestion/ recommendation for your usage:
    */ VB220:
     - Fee: 150,000vnd/ month from core balance
     - Benefits: 220 minutes
     - Register syntax: send DK VB220 to 1721
    */ VB600:
     - Fee: 299,000vnd/ month from core balance
     - Benefits: 600 minutes
     - Register syntax: send DK VB600 to 1720

  • Which international pack should I register? Hardly I make international voice calls.

    There are some suggestion/ recommendation for your usage:
    */ V5 pack:
     - Fee: 5,000vnd/ day
     - Benefit: free 05 minutes to make local/ international calls towards China, India, American, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
     - Register syntax: send DK V5 to 678
    */ Super Talk:
     - Fee: 2,000vnd
     - Benefits:
       + Register once, own tariff's benefit forever.
       + Only 1,500vnd/ min  when calling to China, India, American, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
     - Activation method: press *678#OK

  • Have Vietnamobile got any roaming sms service for pre-paid SIM?

    This service helps you receive/ send texts when going abroad. Please send DK SMSRM gửi 789 to register the service before leaving Vietnam.
    To know about exact cost & destination, kindly call 789 (free) or send email to cskh@vietnamobile.com.vn or access link http://vietnamobile.com.vn/layout1.php?pdid=78

  • Have Vietnamobile got any roaming service for pre-paid SIM (voice & sms)?

    This service helps you contact to others without changing SIM when going abroad. Should you activate roaming service at least 30 minutes before leaving Vietnam.
     - Register: compose DK CVQT & send to 123 (free)
     - Dial: <+> <nation code> <area code> <phone number>
     - Guideline: compose CVQT & send to 123 (free)
    To check list of roaming destination, kindly call 789 (free) to have further support.

  • Have Vietnamobile got any roaming service for post-paid SIM?

    Please visit our direct shops to register & deposit
    */ Address
    - Hanoi: No 45 Ly Thuong Kiet, Hoan Kiem Dístrict
    - Danang: No 255 - 257, Hung Vuong street , Thanh Khe District  (1st floor, Vinh Trung Plaza).
    - HCM: No 125, Hai Ba Trung street, District 1.
    */ Working time: From 8h00 – 19h00
    */ Procedure: ID card/ passport

  • SIM for customers who mostly use voice service

    Focus on voice service: PIZZA SIM
    With only 25,000vnd, you can have 1 new Pizza SIM. After your 1st top-up to activate Pizza SIM, you will have variety benefits as below:
    */ Balance after activation:
       - If top-up 10,000đ: total balances are 160,000vnd
       - If top-up 20,000vnd: ttotal balances are 180,000vnd
       - If top-up 50,000vnd: total balances are  225,000vnd
    */ Monthly benefits
       - 990 pack:
         + Voice tariff: 990vnd/ min
         + Bonus 300MB/ month
         + Free MOOV service
         + Free  Zalo, Facebook và Zing Mp3 usage
      - 680 pack:
         + Voice tariff: 680vnd/ min
         + Bonus 200MB/ month
         + Free  Zalo, Facebook và Zing Mp3 usage

  • SIM for customers who mostly use data service

    Focus on data service: KING KONG SIM.
     King Kong SIM is the hottest product on the summer of 2017. Only customers who own King Kong SIM can activate King Kong supplement pack, which brings a lot of bellowing benefits:
     - Registration method: press *683#OK
     - Free 1,500 on-net minutes
     - Bonus 2,000vnd on promotion balance
     - Free 01GB/ day (then, free unlimited 2G)
    Thus, you will connect to your friend whenever & wherever you want without being worried about over charging free

  • SIM for tourists

    For tourists: TOURIST SIM
    Tourist SIM has been created base on the tourist demand & the time they often stay in Vietnam. There are 03 pack for customers to choose:
    1/ T50 pack:
     * Free in group (voice & sms)
     * 10 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
     * Free 1GB/ day
     * 10,000vnd in core balance
     * Validity: 7 days
    2/ T100 pack:
     * Free in group (voice & sms)
     * 50 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
     * Free 1GB/ day
     * 20,000vnd in core balance
     * Validity: 7 days
    3/ T200 pack:
     * Free in group (voice & sms)
     * 120 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
     * Free 1GB/ day
     * 20,000vnd in core balance
     * Validity: 15 days

    TOURIST SIM

    T50 pack

    T100 pack

    T200 pack

    Price

    50,000vnd

    100,000vnd

    200,000vnd

    Benefits

    * Free in group (voice & sms)
    * 10 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
    * Free 1GB/ day
    * 10,000vnd in core balance
    * Validity: 7 days

    * Free in group (voice & sms)
    * 50 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
    * Free 1GB/ day
    * 20,000vnd in core balance
    * Validity: 7 days

    * Free in group (voice & sms)
    * 120 minutes for local & international voice (to China, India, America, Vietnam, Thailand, Korea, Canada, Malaysia, Australia, Hong Kong, Singapore.
    * Free 1GB/ day
    * 20,000vnd in core balance
    * Validity: 15 days

  • Where can I buy a Vietnamobile SIM?

    Any super hot Vietnamobile SIM can be bought in our outlets or direct shops. Kindly check the address in contact point button in this app or dial 789 for details.
    Do not forget to register your personal information when buying a new SIM.

  • How can I register personal information for a new prepaid SIM?

    To register the personal information, please provide:
    1/ Individual: ID card only. If you are under 14 year old, it is necessary to have parent or guardian to guarantee all the information.
    2/ Corporation:
       - Business registration certificate or establishment license;
       - Introduction letter (If you are not the owner of corporation)

  • I want to have some information about individual postpaid packs

    For individuals:
    1/ Individual pack 1:
     - Monthly fee: 50,000vnd/ month
     - Benefit: voice tariff is 900vnd/ min
    2/ Individual pack 2:
     - Monthly fee: 75,000vnd/ month
     - Benefits:
       + Free 50 hours on-net voice airtime
       + Voice tariff is 900vnd/ min
    3/ P75 pack:
     - Monthly fee: 75,000vnd/ month
     - Benefits:
       + Free 750 onnet minutes and 50 offnet minutes
       + Voice tariff is 900vnd/ min
       + Free 1.5GB. Then 2vnd/100KB (about 20,000vnd/ GB)
    4/ P150 pack:
     - Monthly fee: 150,000vnd/ month
     - Benefits:
       + Free 1,500 onnet minutes and 120 offnet minutes
       + Voice tariff is 900vnd/ min
       + Free 04GB. Then 2vnd/100KB (about 20,000vnd/ GB)

     

    Monthly fee

    Voice

    SMS

    Data

    On-net

    Off-net

    On-net

    Off-net

    Individual packs

    1. Individual pack 1

    50,000vnd

    900vnd

    300vnd

    75vnd/ 15kb

    2. Individual pack 2

    75,000vnd

    Free (maximum 50 hours)

    900vnd

    300vnd

    75vnd/ 15kb

    3. P75 pack

    75,000vnd

    Free 750 minutes

    Free 50 minutes

    300vnd

    Free 1.5GB

    990vnd/ min

    2vnd/100kb

    4. P150 pack

    150,000vnd

    Free 1,500 minutes

    Free 120 minutes

    300vnd

    Free 4GB

    990vnd/ min

    2vnd/100kb

    Corporation packs

    1. Corp 1A (#)

    35,000vnd

    -Free in groups (at least 10 subs in any group)

    990đ

    Free 100 SMS

    300vnd

    Free 100 MB

    - Out group: 990vnd/ min

    75vnd/ 15kb

    2. Corp 2A (#)

    60,000vnd

    Free

    990đ

    Free 500 SMS

    300vnd

    Free 200 MB

    300vnd/ SMS

    75vnd/ 15kb

    3. Corp 3A

    110,000vnd

    Free

    Free 30 minutes

    Free 2,000 SMS

    300vnd

    Free 500 MB

    990vnd/ min

    75vnd/ 15kb

    4. Corp 3B

    100,000vnd

    Free

    800vnd/ min

    Free 2,000 SMS

    300vnd

    Free 500 MB

    75vnd/ 15kb

     

  • I want to know information about corporation postpaid packs

    For corporations:
    1/ Corp 1A:
     - Monthly fee: 35,000vnd/ month
     - Benefits:
       + Free in group (voice). Voice tariff: 990vnd/ min
       + Free 100 on-net sms. SMS tariff 300đ/ sms
       + Free 100MB, then it charges 75đ/ 15kb
    2/ Corp 2A:
     - Monthly fee: 60,000vnd/ month
     - Benefits:
       + Free onnet voice airtime
       + Voice tariff: 990vnd/ min
       + Free 500 on-net sms. SMS tariff 300đ/ sms
       + Free 200MB, then it charges 75đ/ 15kb
    3/ Corp 3A:
     - Monthly fee: 110,000vnd/ month
     - Benefits:
       + Free onnet voice airtime & 30 off-net minutes
       + Voice tariff: 990vnd/ min
       + Free 2,000 on-net sms. SMS tariff 300đ/ sms
       + Free 500MB, then it charges 75đ/ 15kb
    4/ Gói Corp 3B:
     - Monthly fee: 100,000vnd/ month
     - Benefits:
       + Free onnet voice airtime
       + Voice tariff: 800vnd/ min
       + Free 2,000 on-net sms. SMS tariff 300đ/ sms
       + Free 500MB, then it charges 75đ/ 15kb

  • Procedure for new postpaid SIM?

    All procedure for postpaid is done in direct shops only:
    */ Address:
    - Hanoi: No 45 Ly Thuong Kiet, Hoan Kiem Dístrict
    - Danang: No 255 - 257, Hung Vuong street , Thanh Khe District  (1st floor, Vinh Trung Plaza).
    - HCM: No 125, Hai Ba Trung street, District 1.
    - Open from 8h00 to 19h00 every day.
    */ Procedure:
    a. For individual: ID card/ passport and utility bills
    b. For corporation:
       1.  ID card/ passport
       2. Introduction letter
       3. Contract between Vietnamobile and the company (signed and stamped)

  • How can I pay my post paid bill?

    There are 4 ways to pay your bill:
    1/ Payment at home: applied for customers in Hanoi and HCM city only.
     To register this service, please dial 789 (free) or send a request to cskh@vietnamobile.com.vn.
    2/ Payment at Vietnamobile direct shops:
     * In Hanoi: no 45 Ly Thuong Kiet street, Hoan Kiem district.
     * In Dang: no 255 - 257, Hung Vuong street, Thanh Khe district.
     * In HCMT: no 125 Bis Hai Ba Trung, district 1.
     * Working time: from 8:00 – 19:00
    3/ Payment via IVR:
     From Vietnamobile SIM, kindly dial 123 (free) and follow the instruction to pay your post paid bill.
    4/ Payment via banks:
    Kindly take time to pay your bill at a nearby bank.
    a/ Beneficiary:
         + Account name: Vietnamobile Telecommunications JSC.
         + Addressỉ: 6th floor, King Building - No 7, Chua Boc street, Quang Trung ward, Dong Da district, Hanoi, Vietnam T
         + Account number: 002-606606-901 (VND)
         + Bank branch name: HSBC Hanoi
         + Bank address: 83B Ly Thuong Kiet, Hanoi
    b/ Note for the beneficiary
         + Name of transferer
         + Payment for "subscriber" + "account number"

  • Have Vietnamobile got any top-up promotion?

    Vietnamobile top-up promotion at the weekends is known as Golden days. Vietnamobile bonus from 100% - 300% of the recharging value. Kindly follow daily broadcast messages for more details.

  • What is Maxi Talk 888?

    Congratulation, you are one of the lucky customers who receiving promotion of Maxi Talk pack. As normal, this service costs you 5,000vnd/ day to register, but you only have to pay 1,000vnd/ day. You will get 3 hours to make on-net calls for free. Please press *888#OK to register.

  • Can you give me details about promotion for ring back tone service?

    Vietnamobile brings many benefits for customers using this service, such as:
      - Bonus 4 on-net minutes (about 5,000vnd) for those activating ring back tone service
      - Free ring back tone songs 

  • Can you give me details about promotion for new SIM?

    There are some promotion for new subscribers:
      - Free 03GB in data balance
      - Free TS20 service for customers who buying SIM in Vietnamobile's direct shops

  • Can you give me details about promotion for voice airtime?

    Kindly check your inbox texts to know all promotions that you got. Following is serveral promotion Vietnamobile offers:
    1/ Call 1 get 3:
    After spending 1,500vnd from your balance, you will get bonus 4,500vnd in on-net balance (2 day validity)
    2/ Call me:
    You will get100vnd in promotion balance for the amount of minute you receive off-net voice calls. Press *503#OK to activate promotion (free)
    3/ Call off-net to get off-net promotion
    Depend on the charging for off-net voice airtime, you will get bonus from 1,500vnd to 4,500vnd in your promotion balance.
    4/ Lumata promotion:
     Bạn sẽ được tặng 50,000vnd nếu phát sinh cước theo yêu cầu của tin nhắn nha.  You will get 50,000vnd if you make on-net voice from 20 - 50 minutes (according to broadcast sms content)

  • Can you give me details about information about text promotion?

    Each subscriber has got different promotions. Following is the most popular programs:
    1/ Call to get free text:
     If you call about 1 - 2 minutes charged from your currency balance, you will get free 5 off-net text in the next day.
    2/ Upgrading:
    After texting from 1,500vnd - 4,500vnd from your currency balance, you will get 100 - 150 free on-net messages.

  • I do not want to receive any broadcast messages from Vietnamobile any more, what should I do?

    To prevent broadcast messages:
        + About promotion: compose TCQC to123 (free)
        + About products: compose TCDV to 123 (free
    Later, if you want to receive broadcast message again, please:
         +  About promotion: compose ON to 123
         + About products: compose TCDV ON to 123

  • Contact points of Vietnamobile

    Kindly see below:
    1/ Hotlines:
     - General hotline: 789/ 0922789789
     - Postpaid hotline: 366/ 0922366366
     - Dealer hotline: 2121/ 0923452121
    2/ Email:
     cskh@vietnamobile.com.vn
    3/ Chatting channel:
     Hãy đăng nhập website vietnamobile.com.vn và trò chuyện trực tiếp với nhân viên hỗ trợ.
    4/ Facebook:
    www.facebook.com/vietnamobilevnm
    5/ Direct shops:
    */ Address
    - Hanoi: số 45 Lý Thường Kiệt, District Hoàn Kiếm.
    - Danang: 150 Hàm Nghi, Phường Thạc Gián, Quận Thanh Khê,TP Đà Nẵng
    - HCM: số 125 Bis Hai Bà Trưng, District 1.
    */ Working time: From 8h00 – 19h00
    */ Procedure: ID card/ passport

  • Address of Vietnamobile outlets/ service points

    At the left corner of this app, you can search address of outlets or you just dial 789 (free) for further support.

  • I am the owner of a suspended SIM, can I reactive this SIM?

    Of course you can reactive your subscriber. Vietnamobile would like to give you some below benefits:
      + Syntax: *666#OK
      + Bonus 100,000vnd in on-net balance (30 day validity) if core balance is more than 2,000vnd (2,000vnd will be deducted)
      + Bonus 50,000vnd in on-net balance (15 day validity) if core balance is 0vnd.
      + Tặng 300% giá trị thẻ nạp sử dụng trong 30 ngày (200% sử dụng nội mạng và 100% sử dụng liên mạng)

  • Have Vietnamobile got any benefits for loyalty customers (top-up promotion)?

    Vietnamobile would like to bonus loyalty customers more 20% of the top-up value & than usual in golden days. The only condition is top-up at least 50,000vnd

  • Have Vietnamobile got any benefits for loyalty customers (gift or exchange balance)?

    The benefit is known as ORANGE CLUB for every customers of Vietnamobile. You will get points for your usage. All points can be exchange into currency balance so that you can register many services, data access, text, ect.
    - Register: press *268#OK.
    - Checking points: send KT to 268.
    - Withdraw: send RT to 268

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