Service Quality

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1. Service Provided by Vietnamobile
“Cellphone service on land - Mobile service”
"Short message service on mobile telecommunication network on land"
"Internet access services on IMT-2000 mobile telecommunication network on land"

2. Technological standard applied for provided services
QCVN36:2011/BTTTT – National technological standard about mobile service quality on Mobile Telecom. Please click here
QCVN36:2011/BTTTT –Please click Here

3. Documents publishes quality of Telecom service
Documents publishes quality of Voice. Please click Here
Documents publishes quality of Internet. Please click Here
Documents publishes quality of SMS. Please click Here

4. Annual Report about Tecelom Service quality that sent to Department of Telecommunications.
Annual Report about Tecelom Service quality in Q1/2016. Please click Here
Annual Report about Tecelom Service quality in Q2/2016. Please click Here
Annual Report about Tecelom Service quality in Q3/2016. Please click Here
Annual Report about Tecelom Service quality in Q4/2016. Please click Here
Annual Report about Tecelom Service quality in Q1/2017. Please click Here
Annual Report about Tecelom Service quality in Q2/2017. Please click Here
Annual Report about Tecelom Service quality in Q3/2017. Please click Here and Here
Annual Report about Tecelom Service quality in Q4/2017. Please click Here and Here

5. The results of the periodic self-test quality telecommunications services and self-test result quality of service targets stipulated by Circular 08/2013/TT-BTTTT

Category 1: Cellphone service on land - Mobile service:
The results of the periodic self-test quality telecommunications services in Q1/2016. Please click Here
The results of the periodic self-test quality telecommunications services in Q2/2016. Please click Here
The results of the periodic self-test quality telecommunications services in Q3/2016. Please click Here
The results of the periodic self-test quality telecommunications services in Q4/2016. Please click Here
The results of the periodic self-test quality telecommunications services in Q1/2017. Please click Here
The results of the periodic self-test quality telecommunications services in Q2/2017. Please click Here
The results of the periodic self-test quality telecommunications services in Q3/2017. Please click Here
The results of the periodic self-test quality telecommunications services in Q4/2017. Please click Here

Category 2: Internet access services on IMT-2000 mobile telecommunication network on land:
The results in Q1/2017. Please click Here
The results in Q2/2017. Please click Here
The results in Q3/2017. Please click Here
The results in Q4/2017. Please click Here
 
Quality standards (Technological quality
standards)
Voice based service SMS based service Data based service
Successful transaction rate 92% 94% 90%
Trading establish time 20s 175s 15s
Accuracy rate record Rate transaction fee not scored 0.1%
The rate of false billing transactions 0.01%
Target for troubleshooting Service disturb time Working day 1 hour
Off day 2 hours
Errors Serious errors 1 time/3 months
Normal errors 3 times/3 months



 
Mobile based service Voice dialing, FunVoice and signature calls, blocked calls, voicemail, PBX entertainment Happy Number
SMS based service Reverse auction, the winning SMS, missed call notification, a message busy, money transfer services, read SMS alerts Mnews, portal Vzone, Livenews, SIM menu, online results, mchat, Facebook SMS Yahoo SMS
Data based service Topring, download free ringtones, 8e Sieugame, Game port, electronic reading VMBook, Viclip Video port, capture and printing, WAP portal
 








 
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